BOOK A
RETURN
Not happy with your order? Book a return online or contact us directly. We’ll sort it out — no stress.
FILL IN YOUR
RETURN DETAILS
Complete the form below and we’ll get back to you within 1 business day to confirm your return and provide next steps.
Return request submitted! ✓
We’ve received your request and will contact you within 1 business day to confirm your return and provide shipping instructions. Please do not send the item back until you hear from us.
We’ll review your request and contact you within 1 business day to confirm whether your return is approved and provide the return shipping address. Do not send the item back until you hear from us.
- Faulty or defective items
- Items damaged on delivery
- Wrong item received
- Unused items in original packaging
- Items within 30 days of delivery
- Items with all tags and labels intact
- Items returned after 30 days
- Used, worn, or washed items
- Items without original packaging
- Opened personal care or hygiene products
- Items damaged due to misuse
- Sale items (unless faulty)
Once we receive and inspect your returned item, refunds are processed within 5–7 business days back to your original payment method.
WhatsApp us on 081 446 3877 or email supportcare@strykerretail.com if you’d prefer to initiate your return by contacting us directly.
PREFER TO CONTACT US
DIRECTLY?
Skip the form and reach out via WhatsApp or email. Include your order number and photos of the item.
Send us a WhatsApp with your order number, a description of the issue, and photos. We’ll guide you through the return process step by step.
WhatsApp Us →Email us with your order number, reason for return, and photos attached. We’ll respond within 1 business day with return instructions.
Email Return Request →HOW RETURNS
WORK.
Fill in the online form above or contact us via WhatsApp/email with your order number and reason for return. Include photos if the item is damaged or faulty.
Our team reviews your request within 1 business day and confirms whether the return is approved. We’ll send you the return shipping address and instructions.
Pack the item securely in its original packaging with all accessories and proof of purchase. Ship it to the address we provide. For faulty or incorrect items, we cover return shipping costs.
Once we receive and inspect the item, we process your refund or send a replacement within 5–7 business days. Refunds go back to your original payment method.
NO STRESS.