TRACK
YOUR ORDER
Know exactly where your order is. Enter your tracking number below or go directly to your courier’s tracking page.
ENTER YOUR
TRACKING NUMBER
Your tracking number is in your shipping confirmation email. Select your courier and enter the number to be redirected to live tracking.
Tracking not updating? It can take up to 24 hours after dispatch for tracking to show movement. If your tracking shows no updates for more than 3 business days, WhatsApp us on 081 446 3877 and we’ll investigate with the courier.
GO STRAIGHT TO
YOUR COURIER.
Know which courier has your order? Click directly to their tracking page and enter your tracking number.
Track your door-to-door delivery with The Courier Guy. Enter your waybill number on their tracking page.
Track with TCG →Track your Pargo pickup order and find out when it’s ready for collection at your chosen pickup point.
Track with Pargo →Track your Paxi order and find out when it’s ready to collect at your nearest PEP store.
Track with Paxi →Track your JKJ Express delivery using your waybill or tracking number on their portal.
Track with JKJ →Track your RAM delivery using your waybill number on the RAM tracking portal.
Track with RAM →WHAT YOUR
STATUS MEANS.
Your order has been received and payment is being confirmed. You’ll receive an order confirmation email shortly.
Payment has been received and verified. Your order is now being prepared for dispatch.
Your order is being prepared and packed for shipment. You’ll receive a shipping notification once dispatched.
Your order has been collected by the courier and is on its way to you. Use your tracking number to follow live progress.
Your order is with the local courier driver and will be delivered today. Make sure someone is available to receive it.
Your order has been delivered. If you haven’t received it, check with neighbours or your building reception. Then contact us.
Your order has arrived at your chosen Pargo or Paxi pickup point and is ready to collect. You’ll receive a collection notification.
Order not moving? If your tracking hasn’t updated in more than 3 business days, WhatsApp us on 081 446 3877 or email supportcare@strykerretail.com with your order number and we’ll follow up with the courier.
JUST REACH OUT.