These Terms and Conditions (“Terms”) govern your use of the website strykerretail.co.za and any purchases made through it. By accessing our website or placing an order, you agree to be bound by these Terms.

Please read these Terms carefully before using our website. If you do not agree with any part of these Terms, you must not use our website or purchase from us.

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECT Act), and the Protection of Personal Information Act 4 of 2013 (POPIA).

As required by the ECT Act, we disclose the following information about our business:

By using strykerretail.co.za, you agree to the following:

• You are at least 18 years of age, or have parental/guardian consent to make purchases.
• You will provide accurate, current, and complete information when placing orders or creating an account.
• You will not use our website for any unlawful purpose or in a way that infringes the rights of others.
• You will not attempt to gain unauthorised access to any part of our website, systems, or data.
• You will not use automated tools, bots, or scrapers to extract data from our website without our written consent.
• You will not upload or transmit any harmful, offensive, or malicious content through our website.

We reserve the right to suspend or terminate access to our website for any user who violates these Terms, without prior notice.

We make every effort to ensure that product descriptions, images, and prices on our website are accurate. However:

• Product images are for illustrative purposes. Actual products may vary slightly in colour or appearance due to photography and screen settings.
• All prices are displayed in South African Rand (ZAR) and include VAT unless otherwise stated.
• We reserve the right to change prices at any time without prior notice. Price changes will not affect orders already placed and confirmed.
• In the event of a pricing error on our website, we reserve the right to cancel an order and issue a full refund, notifying you by email.
• Product availability is not guaranteed. If an item becomes unavailable after your order is placed, we will contact you and offer an alternative or full refund.

When you place an order on strykerretail.co.za, the following applies:

• By placing an order you are making an offer to purchase the selected products at the listed price. Your order is confirmed once you receive an order confirmation email from us.
• We reserve the right to decline or cancel any order at our discretion, including orders that appear fraudulent or that we are unable to fulfil.
• All payments are processed securely through our payment providers: PayFast, Paystack, WalletDoc, and Ozow. We do not store your payment details.
• You are responsible for ensuring sufficient funds are available to complete your payment.
• Orders will only be processed and dispatched once payment has been successfully received and confirmed.

We deliver to all provinces in South Africa. The following delivery terms apply:

• Delivery timeframes are estimates and may vary depending on your location, courier availability, and circumstances beyond our control.
• Standard delivery across South Africa takes 3–7 business days from the date of dispatch. Remote areas may take longer.
• Delivery costs are calculated at checkout and are based on your location and order size.
• Risk of loss or damage passes to you upon delivery of your order to the specified delivery address.
• If no one is available to receive the delivery, the courier will follow their standard re-delivery or collection process. Additional re-delivery charges may apply.
• We are not responsible for delays caused by couriers, adverse weather, load shedding, or other circumstances beyond our control.

For full delivery details, refer to our Shipping Policy.

Our Returns and Refunds Policy forms part of these Terms and Conditions. Key points:

• Returns are accepted within 30 days of delivery for eligible items in their original, unused condition.
• Faulty, damaged, or incorrect items will be replaced or refunded in full in accordance with the Consumer Protection Act.
• Refunds are processed within 5–7 business days of receiving the returned item.
• Change-of-mind returns on sale items are not accepted.

For full details, refer to our Returns & Refunds Policy.

If you create an account on strykerretail.co.za:

• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activity that occurs under your account.
• You must notify us immediately at supportcare@strykerretail.com if you suspect unauthorised access to your account.
• We reserve the right to terminate accounts that violate these Terms or that have been inactive for an extended period.
• You may request deletion of your account and associated personal data at any time in accordance with our Privacy Policy.

All content on strykerretail.co.za — including but not limited to text, images, logos, graphics, product descriptions, and website design — is the property of Stryker Retail (Pty) Ltd or its content suppliers and is protected by applicable intellectual property laws.

• You may not reproduce, distribute, modify, or republish any content from our website without our prior written consent.
• You may not use our brand name, logo, or trademarks without our written permission.
• Unauthorised use of our intellectual property may result in legal action.

To the maximum extent permitted by South African law:

• Stryker Retail (Pty) Ltd will not be liable for any indirect, incidental, or consequential loss or damage arising from your use of our website or products.
• Our total liability to you for any claim arising from a purchase will not exceed the amount you paid for the relevant product.
• We are not liable for losses arising from circumstances beyond our control, including load shedding, courier delays, natural disasters, or third-party service failures.
• We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.

We are committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). By using our website, you consent to the collection and use of your personal information as described in our Privacy Policy.

For full details on how we collect, use, and protect your data, refer to our Privacy Policy.

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from these Terms or your use of our website will be subject to the jurisdiction of the South African courts.

In the event of a dispute, we encourage you to contact us first to resolve the matter amicably. If we are unable to resolve the dispute directly, you may refer the matter to:

• The National Consumer Commission (NCC) — for consumer rights disputes under the CPA.
• The Information Regulator — for privacy and data protection complaints under POPIA.
• Your relevant provincial consumer court — for unresolved consumer disputes.

For any questions about these Terms and Conditions, contact us: