STRYKER+
SUPPORT
Dedicated support for all Stryker+ members — Standard, Premium, Black, and Student. Find answers, manage your membership, and get help fast.
CONTACT
STRYKER+ SUPPORT
As a Stryker+ member you get priority support — faster responses, real people, no ticket system.
Fastest way to get help. Mention you’re a Stryker+ member for priority handling. Average response under 4 hours.
Open WhatsApp →For subscription changes, billing issues, or detailed queries. Response within 1 business day.
Email Support →Email us and we’ll cancel before your next billing date. No penalties. You keep benefits until period ends.
Request Cancellation →Stryker+ Black members get a dedicated VIP WhatsApp channel — separate from general support, faster responses.
Get VIP Access →MANAGING YOUR
SUBSCRIPTION
- View subscription — go to My Account → Subscriptions to see your plan, billing date, and status.
- Upgrade plan — email supportcare@strykerretail.com or WhatsApp us to upgrade from Standard to Premium or Black.
- Downgrade plan — email us with your request. Downgrades take effect at the start of your next billing cycle.
- Cancel — email cancellation@strykerretail.com at least 7 days before your next billing date. Benefits stay active until end of paid period.
- Update payment method — log into your Paystack account or contact us for billing assistance.
Billing issues? Email supportcare@strykerretail.com with your subscription number. We’ll resolve within 2 business days.
ACCESSING YOUR
PERKS
- Member pricing not showing? Make sure you’re logged in. Member prices only show when logged into an active membership account.
- Free delivery not applying? Check My Account → Subscriptions for your delivery count. Standard members get 2/month. WhatsApp us if it should still be active.
- Early access deals — Premium and Black members get notifications via email and the members WhatsApp community. Check your email is correct in My Account.
- Birthday reward not received? Ensure your birthday is saved in My Account → Account Details. Rewards are emailed in your birthday month.
- Referral link — find it in My Account → Stryker+ Membership. Share it and both you and your friend get rewarded when they subscribe.
COMMUNITY
ACCESS
- After membership activation you’ll receive a WhatsApp community invite link via email.
- Didn’t receive it? Email supportcare@strykerretail.com with subject “Community Invite.”
- Community rules apply — no spam, no selling. Violations result in removal and membership review.
Stryker+ Black members get access to a separate VIP WhatsApp channel. Email supportcare@strykerretail.com with subject “Black VIP Channel” after subscribing.
MEMBERSHIP
FAQS
STRYKER+ STUDENT
SUPPORT
Support for all Stryker+ Student members — monthly and annual plans.
WhatsApp us and mention you’re a Stryker+ Student member. Priority responses during business hours.
Open WhatsApp →For verification issues, subscription queries, or billing help. Email us from any address — not just your .ac.za.
Email Student Support →Cancel your student membership at any time. No penalties. Email us 7 days before next billing date.
Request Cancellation →Annual re-verification required. Email us from your .ac.za address to confirm continued student status.
Re-verify Now →STUDENT
VERIFICATION
- Initial verification — after subscribing, email students@strykerretail.com from your .ac.za institutional email with your order/subscription number.
- Activation time — your membership is activated within 1 business day of verification. You’ll receive a confirmation email with your community invite.
- Annual re-verification — we’ll email you when it’s time to re-verify. Reply from your .ac.za address to confirm continued eligibility.
- Graduated? — when your student membership expires you’ll be offered the option to upgrade to Standard Stryker+ at the regular rate. Your account history stays intact.
Verification not going through? Make sure you’re emailing from a valid .ac.za address. If your institution uses a different domain format, contact us at students@strykerretail.com and we’ll verify manually.
MANAGING YOUR
STUDENT PLAN
- View subscription — My Account → Subscriptions shows your current plan, billing date, and status.
- Switch from monthly to annual — email students@strykerretail.com and we’ll help you switch and save.
- Upgrade to Standard — once you graduate or no longer qualify for the student rate, email us to upgrade to Standard Stryker+ at R50/month.
- Cancel — email cancellation@strykerretail.com at least 7 days before your next billing date.
STUDENT
FAQS
JUST REACH OUT.