Stryker Retail (Pty) Ltd (“Stryker Retail”, “we”, “us”, or “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and all applicable South African privacy legislation.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and what rights you have over your data when you visit strykerretail.co.za or make a purchase from us.

The responsible party (as defined under POPIA) for your personal information is:

We only collect personal information that is necessary to provide our services. This includes:

• Contact information — your name, email address, phone number, and delivery address when you place an order or create an account.
• Order information — details of products purchased, order value, payment method used, and delivery preferences.
• Payment information — we do not store your card details. All payments are processed securely through our payment providers — PayFast, Paystack, WalletDoc, and Ozow — each of which has its own privacy policy.
• Account information — if you create an account, we store your login credentials (password is encrypted) and order history.
• Device and usage data — IP address, browser type, pages visited, and time spent on site, collected via cookies and Google Analytics for site improvement purposes.
• Communications — messages sent to us via email or WhatsApp for support or enquiry purposes.

We collect and process your personal information for the following lawful purposes:

• To process and fulfil your orders and arrange delivery to your address.
• To communicate with you about your order, including shipping updates and delivery confirmations.
• To provide customer support and respond to your enquiries.
• To create and manage your account on our website.
• To send marketing communications — only if you have opted in to receive them.
• To improve our website, product range, and customer experience through analytics.
• To comply with our legal obligations under South African law.
• To detect and prevent fraud and protect the security of our platform.

We only share your personal information with trusted third parties where necessary to fulfil your order or operate our business:

• PayFast, Paystack, WalletDoc & Ozow — our payment processors. Depending on your chosen payment method, your payment details are handled directly by one of these providers and are subject to their respective privacy policies. We do not store your card or banking details.
• Courier partners — your name, delivery address, and contact number are shared with our courier service to facilitate delivery.
• Google Analytics — anonymised usage data to help us understand how our website is used. No personally identifiable information is shared.
• WooCommerce / WordPress — our e-commerce platform provider. Your order and account data is stored on our hosted WordPress installation.
• Legal authorities — we may be required to share your information with law enforcement or regulatory bodies if required by South African law.

Our website uses cookies to improve your browsing experience and enable core e-commerce functionality. Cookies we use include:

• Essential cookies — required for the website to function, including your shopping cart, login session, and checkout process.
• Analytics cookies — Google Analytics cookies that help us understand how visitors use our site. These are anonymised and do not identify you personally.
• Preference cookies — remember your settings and preferences across sessions.

You can control cookie settings through your browser. Disabling essential cookies may affect your ability to use certain features of our website, including checkout.

As a data subject under POPIA, you have the following rights regarding your personal information:

• Right to access — you may request a copy of the personal information we hold about you.
• Right to correction — you may request that we correct inaccurate or outdated personal information.
• Right to deletion — you may request that we delete your personal information, subject to our legal obligations to retain certain records.
• Right to object — you may object to the processing of your personal information for direct marketing purposes at any time.
• Right to withdraw consent — where processing is based on consent, you may withdraw that consent at any time.
• Right to lodge a complaint — you have the right to lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law:

• Order records — retained for 5 years for tax and accounting purposes in compliance with South African law.
• Account information — retained for as long as your account is active. You may request deletion at any time.
• Support communications — retained for 12 months after resolution for reference purposes.
• Marketing preferences — retained until you unsubscribe or request removal.

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse:

• Our website uses SSL encryption (HTTPS) to secure all data transmitted between your browser and our server.
• All payments are processed through our PCI DSS compliant payment providers — PayFast, Paystack, WalletDoc, and Ozow. We never store your card or banking details.
• Access to customer data is restricted to authorised personnel only.
• We use security plugins and monitoring tools to protect our website from unauthorised access.

We will only send you marketing emails or messages if you have explicitly opted in to receive them. You may unsubscribe at any time by:

• Clicking the unsubscribe link in any marketing email.
• Emailing us at supportcare@strykerretail.com with the subject “Unsubscribe”.
• WhatsApping us at 081 446 3877 and requesting removal from our list.

Transactional emails (order confirmations, shipping updates) are not marketing communications and cannot be opted out of as they are necessary for your order.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by updating the “Last Updated” date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal information we hold about you, please contact us: