HOW CAN
WE HELP
YOU?
Find answers to common questions, track your order, manage returns, and get in touch with our support team.
WHAT DO YOU
NEED HELP WITH?
Find out where your order is and get live delivery updates.
Book a return, check eligibility, or find out about your refund status.
Payment methods, failed payments, billing issues, and secure checkout.
Delivery timeframes, courier partners, free shipping, and missed deliveries.
Login issues, password reset, account settings, and order history.
Manage your membership, access perks, or get Stryker+ support.
Quick answers to the most common questions about shopping at Stryker Retail.
Bulk orders, B2B procurement, and business account support.
MOST SEARCHED
TOPICS
Use your tracking number from your shipping confirmation email to track your delivery in real time.
Book a return online or contact us via WhatsApp. Returns accepted within 30 days of delivery.
Standard delivery takes 2–5 business days. Free shipping on orders over R1,500.
We accept PayFast, Paystack, Ozow (instant EFT), and WalletDoc at checkout.
30-day returns on eligible unused items. Faulty items replaced or refunded in full.
Make sure you’re logged in. Check My Account → Subscriptions to confirm your membership status.
CAN’T FIND
YOUR ANSWER?
Message us directly on WhatsApp for the fastest response. Average reply time under 4 hours during business hours.
For detailed queries, returns, billing issues, or complaints. We respond within 1 business day.
Need to return an item? Use our online return booking form or contact us via WhatsApp to get started.
Bulk orders, government procurement, or business account queries — our B2B team is ready.
WHEN WE’RE
AVAILABLE.
| Monday | 09:00 – 17:00 |
| Tuesday | 09:00 – 17:00 |
| Wednesday | 09:00 – 17:00 |
| Thursday | 09:00 – 17:00 |
| Friday | 09:00 – 17:00 |
| Saturday | 09:00 – 13:00 |
| Sunday | Closed |
| Public Holidays | Closed |
JUST REACH OUT.