Our Commitment to Your Privacy

At Stryker Retail (Pty) Ltd, we take your privacy seriously. This Privacy Policy explains how we collect, process, store, and protect your personal information in compliance with Lesotho’s Data Protection Act, 2013 and your constitutional right to privacy (Lesotho Constitution, Section 14).

The Data Protection Act is fully enforceable and establishes principles for lawful, fair, and transparent data processing including purpose specification, data minimization, and information security.

What Information We Collect

Information You Provide

• Account Details: Name, email, phone number, date of birth
• Shipping Information: Address, delivery instructions, contact details
• Payment Data: Bank details (processed securely, not stored by us)
• Communication: Feedback, reviews, support inquiries
• Marketing: Newsletter subscriptions, promotional preferences

Information Collected Automatically

• Technical: IP address, browser type, device information
• Behavioral: Pages visited, products viewed, search queries
• Tracking: Session data, preferences, analytics

Information from Third Parties

• Payment processors and financial institutions
• Delivery partners and logistics providers

Your Rights Under Lesotho DPA 2013

Key Rights

• Right to Access: You can request your personal information
• Right to Correction: You can request inaccurate information be corrected
• Right to Erasure: You can request deletion when no longer necessary
• Right to Object: You can object to processing for marketing
• Right to Restrict Processing: You can request limitations on use
• Right to Complain: You can lodge complaints regarding data processing

How We Protect Your Data

We implement security measures per Lesotho DPA requirements:

• Encryption: HTTPS/SSL 256-bit encryption
• Access Control: Restricted access to personal information
• Firewalls: Advanced security systems
• Updates: Regular security patches
• Backups: Regular data backups
• Data Retention: Only retained as long as necessary

Data Breach Notification

If a breach occurs, we will notify you without undue delay and provide details of the incident and protective measures.

Legal Agreement

These Terms & Conditions constitute a legally binding agreement between Stryker Retail (Pty) Ltd and you. By placing an order, you accept all terms herein.

Your Consumer Rights

Right to Accurate Information

We must provide truthful, clear information about products.

Right to Quality & Safety

All goods must be safe, of good quality, fit for purpose, and as described.

Right to Remedies

If a product is defective, unsafe, or misrepresented, you can request repair, replacement, or refund.

Right to Fair Dealing

All terms must be fair and not unconscionable. Unfair contract terms are unenforceable.

Right to Complain

You can lodge complaints with us or escalate to Lesotho consumer protection authorities.

Return Policy

We offer a customer-friendly return process for products delivered to Lesotho.

Return Window

You can return products within 30 days of delivery for:

• Change of mind
• Items that don’t meet expectations
• Wrong item received
• Defective or damaged products

Return Condition Requirements

Products must be in original, unused condition with original packaging and all accessories.

Defective Products

If a product is defective, unsafe, or not as described, you can request repair, replacement, or full refund.

Report Defects Immediately

Email: supportcare@strykerretail.com

WhatsApp: 081 446 3877

Return Process

Step 1: Contact Us

Email supportcare@strykerretail.com with your order number and reason for return.

Step 2: Get Authorization

We’ll send a return authorization (RMA) number within 1 business day.

Step 3: Prepare & Ship

Pack securely in original packaging. Use a trackable courier service.

Step 4: We Inspect

Upon receipt, we inspect for condition and completeness (3-5 business days).

Step 5: Process Refund

If approved, refund goes to your original payment method within 30 days.

Refund Amount

• 100% of product price for accepted returns
• Shipping costs NOT refunded (unless product defective or our error)

Shipping Methods Available

Standard Cross-Border Delivery (10–14+ Business Days)

Orders shipped from South Africa via certified cross-border couriers. Lesotho has limited courier network.

• Coverage: Maseru and major towns
• Tracking: Full tracking provided

Pickup at Collection Point

Collect your order at a designated courier point (reduced shipping).

Delivery Times & Coverage

Location	Delivery Time
Maseru	10–14 business days
Other towns	12–16 business days
Remote areas	14–21 business days

Processing Time

Before shipment: 2–3 business days for picking, packing, and handoff to courier.

Lost or Delayed Packages

If your package is lost or not delivered within 21 days of estimate, contact us. We’ll investigate and either reship or refund.

Payment Methods & Checkout

Method	Details
Bank Transfer (EFT)	Direct transfer to our SA account. Processing: 1–3 business days.
PayFast	Online payment gateway. Supports bank accounts. Instant processing.

Currency & Pricing

• Currency: South African Rand (ZAR)
• Conversion: Your bank handles currency conversion

Payment Security

• HTTPS/SSL 256-bit encryption
• Certified payment processors
• Payment credentials not stored on our servers
• Fraud detection systems

Dispute Resolution

If you have a complaint:

1. Contact us directly
2. We respond within 5 business days
3. We aim to resolve within 15 business days
4. If unresolved, escalate to Lesotho consumer authorities

Jurisdiction & Governing Law

These policies are governed by South African law (our place of business) and Lesotho consumer protection principles as applied to our services in Lesotho.